Terms & Conditions
Last updated: June 2026
1. Company Information
These Terms & Conditions govern the use of this website and all purchases made through it.
Seller:
Sphere-system V.O.F.
KVK Number: 85364274
VAT Number (BTW): NL863599199B01
Address: Jacob Mosselstraat 35, 2595RE Den Haag, Netherlands
Email: support@sphere-systems.com
By accessing our website or placing an order, you agree to these Terms & Conditions.
2. Products
We make every effort to display our products, descriptions, specifications, and images as accurately as possible.
However, slight variations in color, appearance, packaging, or product details may occur and shall not be considered defects.
All products are subject to availability.
We reserve the right to discontinue or modify products at any time without prior notice.
3. Prices
All prices displayed on our website are shown in Euros (€).
Prices include VAT where applicable unless stated otherwise.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and confirmed.
4. Orders
By placing an order, you confirm that:
You are at least 18 years old or have permission from a parent or legal guardian.
All information provided is accurate and complete.
You are legally capable of entering into binding agreements.
An order is only considered accepted once you receive an order confirmation email.
We reserve the right to refuse or cancel orders where fraud, abuse, pricing errors, or other irregularities are suspected.
5. Payment
We accept payment methods offered through Shopify Payments and other payment providers displayed during checkout.
Payment must be successfully completed before products are shipped.
We do not store full payment card details.
6. Shipping and Delivery
We offer worldwide shipping.
Estimated delivery times are provided for informational purposes only and are not guaranteed.
Delivery delays caused by shipping carriers, customs authorities, weather conditions, force majeure events, or other circumstances beyond our control do not entitle the customer to compensation.
Risk of loss transfers to the customer upon successful delivery to the shipping address provided.
7. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To exercise this right, you must notify us by email at:
Returned products must:
Be unused
Be unopened where applicable
Be returned in their original condition and packaging
Customers are responsible for return shipping costs unless otherwise required by law.
Refunds will be processed within 14 days after receipt and inspection of the returned products.
8. Returns and Refunds
Additional return conditions are described in our Returns & Refunds Policy.
We reserve the right to refuse refunds for:
Used products
Damaged products caused by misuse
Products returned incomplete
Products returned outside the permitted return period
Where a free promotional item was included with an order, the promotional item must also be returned for a full refund to be issued.
9. Warranty
Consumers are entitled to statutory warranty rights under applicable law.
If a product is defective or does not conform to reasonable expectations, please contact:
We may request photographs, proof of purchase, or additional information to assess warranty claims.
Warranty does not cover:
Normal wear and tear
Accidental damage
Improper use
Unauthorized modifications
Damage caused by failure to follow instructions
10. Intellectual Property
All content on this website, including but not limited to:
Logos
Product names
Text
Images
Graphics
Videos
Website design
is owned by or licensed to Sphere-system V.O.F. and protected by intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Sphere-system V.O.F. shall not be liable for:
Indirect damages
Consequential damages
Loss of profits
Loss of data
Business interruption
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Our total liability shall in no event exceed the amount paid by the customer for the relevant order.
12. Force Majeure
We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:
Natural disasters
Government actions
Strikes
Supply chain disruptions
Transportation interruptions
Internet or telecommunications failures
13. Privacy
Personal data is processed in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy.
14. Complaints
If you have a complaint, please contact us at:
We will make reasonable efforts to respond and resolve complaints as quickly as possible.
Consumers residing in the European Union may also use the European Commission's Online Dispute Resolution platform where applicable.
15. Governing Law
These Terms & Conditions are governed by the laws of the Netherlands.
Any disputes shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.
16. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
The latest version will always be published on our website and will apply from the date of publication.