Last updated: June 2026

1. General Information

At Sphere-system V.O.F., we are committed to delivering your order quickly, safely, and reliably.

We offer worldwide shipping and work with trusted shipping partners to ensure that your products arrive in excellent condition.

2. Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed after 15:00 CET may be processed on the next business day.

During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

3. Shipping Destinations

We currently ship worldwide, including countries within and outside the European Union.

Shipping availability may vary depending on local regulations, carrier restrictions, or circumstances beyond our control.

If we are unable to ship to your location after an order has been placed, we will contact you and provide a full refund if necessary.

4. Estimated Delivery Times

Estimated delivery times are as follows:

Destination

Estimated Delivery Time

Netherlands

1–3 business days

Belgium

2–4 business days

Germany

2–5 business days

Other EU countries

2–7 business days

Non-EU countries

7–14 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to customs procedures, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

5. Shipping Costs

We offer free shipping on orders over €75.

For orders below €75:

Netherlands and selected EU countries: €7.50 shipping fee

International shipping costs are calculated automatically during checkout based on destination and carrier rates.

All applicable shipping charges will be displayed before payment is completed.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link.

Please allow up to 24 hours for tracking information to become active after shipment.

7. Customs Duties and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, VAT, and other local fees may apply.

These charges are determined by local authorities and are the responsibility of the customer.

Sphere-system V.O.F. has no control over these charges and cannot predict their amount.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the shipment is returned to us, additional shipping charges may apply before the order can be resent.

We are not responsible for delays, losses, or failed deliveries resulting from incorrect customer information.

9. Lost, Damaged, or Delayed Shipments

If your order is lost, damaged, or significantly delayed during transit, please contact us as soon as possible:

Email: support@sphere-systems.com

For damaged deliveries, please provide:

Your order number

Photos of the package

Photos of the damaged product(s)

Claims regarding damaged or missing items should be reported within 48 hours of delivery.

We will work with the shipping carrier to investigate and resolve the issue.

10. Delivery Refusals

If a customer refuses delivery of a shipment without prior agreement, any shipping costs, return shipping costs, customs fees, or other charges incurred may be deducted from the refund amount where permitted by law.

11. Contact

If you have any questions regarding shipping or delivery, please contact:

Sphere-system V.O.F.
Jacob Mosselstraat 35
2595RE Den Haag
Netherlands

Email: support@sphere-systems.com

KVK: 85364274
VAT (BTW): NL863599199B01