Where do you ship?
FAQs
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We offer worldwide shipping, including all EU and non-EU countries. Shipping availability and delivery times may vary depending on your location.
How long does order processing take?
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 15:00 will be processed on the next business day.
How long does shipping take?
Estimated delivery times are:
- Netherlands: 1–3 business days
- Belgium: 2–4 business days
- Germany: 2–5 business days
- Other EU countries: 2–7 business days
- Non-EU countries: 7–14 business days
Please note that delivery times are estimates and may vary due to external factors.
How much does shipping cost?
We offer free shipping on orders over €75. Orders below €75 have a shipping fee of €7.50. International shipping costs are calculated at checkout.
Will I receive a tracking number?
Yes, once your order has been shipped, you will receive an email with a Track & Trace code so you can monitor your delivery.
What should I do if my package is delayed?
While we do our best to deliver orders on time, delays may occur due to shipping carriers, customs, weather conditions, or high seasonal demand.
What if my order arrives damaged or gets lost?
Please contact us within 48 hours of receiving your package (or the expected delivery date) at support@sphere-systems.com. Include your order number and photos if possible, and our team will assist you as quickly as possible.
Can I return my order?
Yes! If you would like to return your order, please visit our Returns & Refunds page and complete the Return Request Form. There you will find all instructions and information about the return process. Once we receive your request, our team will contact you with the next steps.
What happens if I enter the wrong shipping address?
Customers are responsible for providing the correct shipping address. If an order is returned due to an incorrect address, additional reshipping fees may apply.
How can I contact you about shipping questions?
For all shipping-related questions, please contact us at support@sphere-systems.com